Shipping policy

Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).
  • You will receive a confirmation email once your order has been shipped, along with tracking information.
  • Shipping Rates & Delivery Estimates
  • Standard Shipping (3–7 business days): Calculated at checkout.
  • Expedited Shipping (2–3 business days): Calculated at checkout.
  • Free Standard Shipping on orders over $100 

Order Tracking

  • Once your order ships, you’ll receive a tracking number via email or within TikTok Shop.
  • Please allow 24–48 hours for tracking information to update.

Shipping Destinations

  • We currently ship to all U.S. states.
  • At this time, we do not ship internationally (optional: update if you expand later).

Delays & Issues

  • Lashes by Lynell is not responsible for delays caused by carriers, incorrect addresses, or unforeseen weather conditions.
  • If your package is lost or damaged in transit, please contact us within 7 days of the estimated delivery date at [your support email].

Address Accuracy

  • Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided at checkout.

Returns & Exchanges

  • Due to the hygienic nature of lash products, all sales are final. No returns or exchanges are accepted.
  • If your order arrives damaged, please contact us within 7 days with your order number and photos of the product/packaging.